Presented by Nancy Mangan, Wicker Park Group, and Jennifer Phillips, Bass, Berry & Sims PLC

Gaining client feedback and incorporating it into how lawyers work with their clients is the secret to keeping and growing business. But how do you influence lawyers to take your client feedback program to a higher level? Learn the secrets you can use to motivate lawyers to design and implement client-specific service strategies, and how those strategies can advance the bottom line at your firm.